CASE STUDY


Cushman & Wakefield saves 35,000 staff hours

Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 50,000 employees in 400 offices and 60 countries. In 2020, the firm had revenue of $7.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.

Indico’s unique technology advantage addressing unstructured data combined with their business-first application experience enables us to solve a breadth of use cases that we previously had been unable to automate.

-Brandi Corbello, VP Transformation, Head of CoE, Cushman & Wakefield

16,000
Hours

saved in deal management initiative

70%

faster turnaround times in deals

Problem

Cushman & Wakefield's digital transformation efforts included a significant automation investment to drive business efficiencies. Cushman captured substantial improvements from their early investments in RPA, automating processes involving structured data. The next major category of processes with a significant opportunity to capture ROI is unstructured data – the millions of documents, emails, and other text-related information that annually flows through the company.

Solution

Cushman & Wakefield chose Indico for document process automation based on four differentiators. The first differentiator, the user experience and intuitive interface, allow business process experts to build models. Next, process experts own and modify models as needed without assistance from IT or data scientists. Third, the analytics capabilities identify relevant terms in a document (even if they don't appear in the same place). Finally, the Indico platform applies to numerous use cases and document types to expand across business units.

Results

Using several use cases, including lease analysis and procure-to-pay invoicing workflows, Cushman & Wakefield captured savings of 16,000 on their deal desk initiative, plus speeding turnaround time on each deal by 70%. Cushman is pleased with their results and plans to utilize this newly structured data to launch new products and services, such as richer forecasting capabilities.

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