CASE STUDY


Chatham Financial increases process capacity by 300%

Chatham Financial is the largest independent financial risk management advisory and technology firm. Chatham provides clients with access to in-depth knowledge, innovative tools, and a team of over 600 employees to help mitigate risks associated with interest rate, foreign currency, and commodity exposures. Founded in 1991, Chatham serves more than 3,000 companies across a wide range of industries — handling over $750 billion in transaction volume annually.

“The Indico Platform lets our senior product and business leaders get directly involved in building models and driving automation at Chatham. With Indico’s expertise and just a few hundred documents, we’ve successfully delivered cutting edge models in a way previously considered impossible.

Andrew Thornfeldt, Chatham Financial

75%

reduction in cost

300%

increased capacity

Problem

In 2018, Chatham wanted to build their process automation application but ran into challenges. Creating a natural language processing engine from scratch wasn't feasible. Adding to that, most of Chatham's documents were unstructured, so templates or RPA tools couldn't understand or handle these formats. What was needed was a process automation solution that included Transfer Learning to understand documents without rules or templates.

Solution

The proof-of-concept use-case addressed an interest rate cap confirmation process, which includes no less than three employee reviews. With just 200 samples, the Indico platform provided a highly accurate model within a week. The results were so dramatic that Chatham quickly cleared a backlog of over 1,000 documents in 24 hours.

Results

Today, Chatham has built and deployed five use cases and five more planned by year-end. With over fifty business users developing new models, these subject matter process experts appreciate the ease of use, along with their data scientists. Chatham looks to streamline multi-step processes with ongoing projects in every business vertical and practice area, including accounting, transaction document process, and client onboarding.

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