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80%AXA XL, a global leader in the P&C commercial insurance and reinsurance market that ranks among the 10 largest carriers in the world, was grappling with a submission ingestion process that was not only resource-intensive, but also riddled with inefficiencies – requiring multiple points of manual data entry that introduced errors and created operational bottlenecks. Compounding these challenges, underwriters and claims teams had to navigate multiple systems to access critical data, making it difficult to establish a single source of truth. To address these issues head-on, AXA XL launched a three-year initiative, “End-to-End Insurance Transformation,” which is focused on modernizing processes for both underwriting and claims. By partnering with Indico Data and implementing Indico’s Submission Ingestion Solution, they have automated the labor-intensive tasks of manually managing their submissions process, improved data accuracy, and streamlined submission workflows across underwriting and claims for dozens of lines of business (LoBs) that span the globe.
Formed through mergers and acquisitions, the carrier operated with fragmented teams using manual, time-consuming processes that required reading emails, rekeying data multiple times, and forwarding information between teams—leading to inefficiencies, errors, and slow decision-making. To modernize their operations, they sought a centralized AI-driven platform that would automate data ingestion, streamline workflows, and empower underwriters and claims handlers with faster, more accurate insights, while also providing a long-term strategic partner to support scaling AI across the business.
After evaluating 14 vendors, the carrier selected Indico Data for its superior accuracy in handling complex insurance submissions, deep industry expertise, flexible business alignment, transparent pricing, and unmatched speed to value. Indico rapidly customized its AI-driven workflows to fit the carrier’s processes, enabling the successful launch of submission ingestion with a 97% production success rate in just a few months. With its flexible, insurance-specific platform, Indico not only delivered immediate results but also provided a scalable solution capable of handling the carrier’s most complex data and expanding across multiple lines of business.
Impressed by Indico Data’s seamless delivery and flexibility, the carrier quickly expanded its partnership, now running 16 lines of business across the UK, North America, and Asia Pacific, processing emails, slips, and FNOL across multiple insurance categories. With Indico Data, underwriters and claims teams achieved an 80% reduction in submission processing time—from 35 minutes to just 7—driving significant efficiency gains and ROI. Looking ahead, the carrier plans to expand Indico’s use across additional workflows, leveraging its scalability to further streamline operations, enhance decision-making, and drive efficiency across its global footprint.
