Customer Story
Convex reaches <30 second SOV & Loss Run submission processing time
SOV & Loss Run submission processing time
Company
Profile
Convex, a global specialty insurance and reinsurance carrier, modernized how underwriting submissions enter and move through its operations to improve speed, accuracy, and efficiency. The carrier relied on manual intake processes to review complex documents such as slips, statements of values, and loss runs, creating delays and limiting underwriting capacity. To address these challenges, Convex partnered with Indico Data and implemented Indicoās Intake & Orchestration Platform to automate submission ingestion, validation, and routing. By transforming intake into a scalable operational capability, Convex accelerated underwriting workflows, improved data accuracy, and reduced submission processing time to under 30 seconds for key document types.
Problem
Slow and inaccurate submission intake limited underwriting efficiency and responsiveness
Convex relied on manual and vendor supported processes to review and interpret unstructured submission documents including SOVs and Loss Runs. Processing times could take up to two hours per submission, and accuracy levels were inconsistent, requiring additional manual validation. These inefficiencies slowed underwriting workflows, reduced productivity, and made it difficult to respond quickly to brokers. Convex needed a scalable solution to standardize intake, improve accuracy, and ensure clean, reliable data entered underwriting systems quickly.
Solution
Implementing an intake and orchestration platform built for complex underwriting workflows
Convex selected Indico Data to serve as the intake and orchestration layer across underwriting operations. Indicoās platform was configured to automatically ingest submission emails and attachments, extract and validate key information, and deliver structured, system ready outputs into downstream systems. The platform integrated with Convexās existing workflows and enabled rapid deployment across multiple lines of business. This allowed Convex to modernize intake quickly while maintaining flexibility and operational control.
Results
Reduced submission processing time to under 30 seconds and improved underwriting throughput
With Indico in production, Convex significantly accelerated submission processing and improved operational efficiency. Median processing time for SOVs and Loss Runs dropped from hours to under 30 seconds, allowing underwriters to access complete submission data almost immediately. Manual effort decreased while accuracy improved, enabling teams to focus on underwriting decisions rather than administrative work. With Indico as its intake and orchestration layer, Convex established a scalable foundation to support faster underwriting, improved broker responsiveness, and continued operational growth.
