Customer Story
AXA XL partners with Indico Data to reduce submission processing time by 80%
reduction in processing time
Company
Profile
AXA XL, a global leader in commercial insurance and reinsurance and one of the worldās largest P&C carriers, launched a strategic initiative to modernize how work enters underwriting and claims operations. Following years of growth through mergers and acquisitions, the carrier relied on fragmented, manual intake processes that required multiple points of data entry, introduced errors, and slowed operational throughput. Underwriters and claims teams were forced to navigate disparate systems to access critical information, limiting efficiency and making it difficult to maintain a single source of truth. To address these challenges, AXA XL partnered with Indico Data and implemented Indicoās Intake & Orchestration Platform to standardize intake, automate manual workflows, and deliver clean, system-ready data across underwriting and claims. The platform streamlined operations across dozens of global lines of business, accelerating processing and improving data accuracy at enterprise scale.
Problem
Manual intake workflows and fragmented systems slowed underwriting and claims operations
Formed through multiple mergers and acquisitions, AXA XL operated with decentralized teams and inconsistent intake processes that relied heavily on manual effort. Operations staff manually reviewed emails and attachments, keyed submission data into emails, forwarded information to underwriters, and then re-entered the same data into downstream systemsācreating inefficiencies, delays, and increased risk of errors. Without a centralized intake and orchestration layer, data remained fragmented across systems, slowing decision-making and limiting operational throughput. To support its End-to-End Insurance Transformation initiative, AXA XL needed a scalable platform that could standardize intake, eliminate redundant manual work, and ensure clean, complete data entered underwriting and claims workflows from the start.
Solution
Deploying an insurance-specific intake and orchestration platform at enterprise scale
After evaluating 14 vendors, AXA XL selected Indico Data for its superior accuracy in handling complex insurance submissions, deep insurance expertise, flexible implementation approach, and unmatched speed to value. Indico rapidly configured its Intake & Orchestration Platform to align with AXA XLās existing workflows, enabling automation without requiring teams to change how they worked. The platform ingested emails, slips, and FNOL documents, extracted and validated key data, and delivered structured, system-ready outputs to underwriting and claims systems. Purpose-built for insurance operations, Indicoās flexible architecture enabled workflows to scale across multiple lines of business with minimal adjustments, handling even AXA XLās most complex data formats. With its proven production deployment model and human-in-the-loop validation capabilities, Indico provided a scalable foundation for modernizing how work enters and moves through AXA XLās global operations.
Results
80% faster submission processing and scalable operations across global lines of business
With Indico in production, AXA XL transformed intake into a streamlined, automated operational capability supporting underwriting and claims teams worldwide. Submission processing time decreased by 80%, from 35 minutes to just 7 minutes, delivering significant efficiency gains and measurable ROI. The platform now supports 16 lines of business across the UK, North America, and Asia Pacific, processing diverse submission types including commercial property, liability, specialty, and FNOL workflows. By standardizing how work enters and flows through the enterprise, AXA XL improved operational speed, reduced manual effort, and ensured accurate, system-ready data across its global footprint. With Indico as its intake and orchestration layer, AXA XL is positioned to scale efficiently, modernize operations, and continue driving long-term operational efficiency and competitive advantage.
