$50B Carrier cuts underwriting and renewal processing time from 7 days to 15 minutes

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Faster Review Cycle

Company
Profile

One of the largest personal and commercial insurance carriers in the United States faced a familiar challenge: slow and inconsistent document review processes that delayed underwriting decisions. With Indico Data’s Intelligent Intake solution, the carrier cut processing time from seven days to under 15 minutes, improving customer satisfaction and operational throughput.

Problem

Delivering faster, more consistent underwriting decisions

The carrier managed large volumes of complex underwriting documents, all of which required manual review. Teams had to interpret letters of experience, policy declarations, and insurance cards, then key and validate details across systems — a process that routinely took days.

This created backlogs, inconsistent human judgment, and frequent customer resubmission requests. An internal attempt to build automation could not meet the accuracy or speed required for production use, leaving the organization without a scalable path forward.

Solution

Making underwriting review intelligent and automated

The carrier implemented Indico Data’s Submission Ingestion Solution to automate document intake and verification. Indico classifies incoming documents, extracts key fields, and validates coverage details against internal systems.

Built-in logic aligns name variations, confirms required evidence is present, and enables straight-through processing for most submissions. With easy integration through SDKs and APIs, the carrier moved from proof of concept to production in six weeks and partnered with Indico to expand coverage across more use cases and lines of business.

Results

Unlocking new benefits across underwriting and renewals

With Indico, review time dropped from seven days to under 15 minutes. The carrier improved internal SLAs, increased throughput, and eliminated subjective interpretation errors. Customer satisfaction rose thanks to fewer resubmission requests and faster turnaround.

The organization now processes the vast majority of document bundles automatically, achieving a 99.5% successful submission rate. Building on this foundation, the carrier is now extending Indico’s capabilities into additional workflows to support broader automation across the enterprise.