From inbox to action, without the manual handling.
Policy servicing teams are flooded with emails and attachments for endorsements, cancellations, and COI requests. Indico turns them into structured, routed work, cutting backlog, reducing cycle time, and freeing up capacity.
Manual servicing
isn’t keeping up
Core systems are fast. Intake still isn’t. Teams open emails, scan PDFs, and rekey requests, slowing turnaround and risking retention.
Requests arrive unstructured
Endorsements, cancellations, and COI requests hit shared inboxes as emails, PDFs, forms, or phone transcripts.
Key details
are buried
Teams spend time digging through requests to find coverage changes, effective dates, or certificate holder info.
No consistent routing or prioritization
Routing depends on who sees it first — not business rules or urgency.
Delays frustrate agents and brokers
Slow response times put pressure on retention, especially for high-value accounts.
Faster answers, fewer handoffs
— from day one
Indico automates servicing intake across channels. We extract the request type, enrich it with critical data, and route it based on urgency, complexity, or line of business.
Ingest
Handle servicing emails, PDFs, forms, and portals.
Handle servicing emails, PDFs, forms, and portals Indico connects to shared inboxes and queues, unpacks attachments, and identifies request type the moment it arrives.
Enrich
Validate and enrich policy and request data.
Pulls fields like policy number, effective date, request type, named insured, and instructions – reducing rekeying and errors.
Decide
Route with confidence and context.
Each request is prioritized and routed to the right handler, with traceability and confidence scores included.
Real stories, real insights
The Unstructured Unlocked podcast
Real conversations with insurance leaders rethinking how decisions get made — from intake to insight.
Why insurance tech implementations fail, and how to get them right with Tami Pantzke
In this replay episode of Unstructured Unlocked, we revisit a practical, operations-first conversation with Tami Pantzke, a reinsurance executive with more than 30 years of experience guiding technology change inside large insurance organizations.
Listen now
In this replay episode of Unstructured Unlocked, we revisit a practical, operations-first conversation with Tami Pantzke, a reinsurance executive with more than 30 years of experience guiding technology change inside large insurance organizations.
Listen nowWhat smarter use of AI looks like in commercial insurance operations
In this episode of Unstructured Unlocked, we revisit a conversation that’s becoming even more relevant as insurance operations teams face rising volume, tighter timelines, and growing pressure to keep work moving.
Listen now
In this episode of Unstructured Unlocked, we revisit a conversation that’s becoming even more relevant as insurance operations teams face rising volume, tighter timelines, and growing pressure to keep work moving.
Listen now
