Automate claims from first notice forward.
Indico automatically understands loss notices and supporting documents, extracts and validates the required information, applies carrier-defined rules, and moves claims work forward—bringing claims professionals in only when review, judgment, or exception handling is needed.
Why manual claims intake
slows response
Claims teams are expected to respond quickly while managing loss notices across emails, documents, ACORDs, call summaries, and other channels. But too much time is still spent interpreting notices, finding key information, and determining what needs to happen next.
Too much time
goes to understanding each loss
Emails, PDFs, ACORDs, call summaries, and supporting documents force teams to manually identify the claim, extract key details, and determine what information is missing before work can move forward.
Slow response creates a poor claims experience
When first notice and triage take too long, claimants, brokers, and agents are left waiting. Manual review delays first touch at the moment when speed and responsiveness matter most.
Manual handoffs
slow claims
down
Review, validation, triage, assignment, and routing create delays at every step—slowing the claim before the right handler can begin taking action.
Manual work
limits claims
capacity
When claims teams spend their time reviewing and routing routine notices, there’s less capacity to focus on the claims and decisions that require experience, judgment, and attention.
From first notice to next action in one connected flow.
Indico orchestrates everything between a loss notice arriving and the claim moving into the right downstream system or handler. Claims teams stay in control of the decisions that require judgment. Everything around those decisions moves automatically.
Understand the loss
Bring the complete claim together.
Indico ingests emails, documents, ACORDs, call summaries, and supporting attachments, then identifies the claim type, extracts the required information, validates key details, and organizes everything into one complete claim record.
Apply the right rules
Know what should happen next.
Indico evaluates each claim against carrier-defined business rules, coverage requirements, severity indicators, and validation criteria—determining the appropriate next step and identifying anything that requires review or additional information.
Triage, assign, and write back
Move claims forward automatically.
Indico prioritizes and routes claims to the right handler, sends exceptions for review, and writes the completed information into the appropriate claims or downstream system with full traceability.
F500 insurer accelerates FNOL with 4x faster processing and 50% less manual review
See how one carrier automated claims intake from first notice forward—understanding loss notices, extracting and validating key details, applying routing rules, and moving claims to the right next action faster.
Indico is helping us automate the FNOL process by handling the repeatable work upfront and moving claims forward automatically, so our claims handlers can focus their time where judgment and expertise matter most.
Real stories. Real insights.
The Unstructured Unlocked Podcast.
Conversations with insurance leaders on underwriting, AI, transformation, and what it takes to turn new technology into real business impact.
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