Keep claims work in motion.
Claims operations break at the front door. Indico automates intake and routing to increase throughput, reduce manual effort, and drive measurable efficiency across claims operations.
Why FNOL is still
a bottleneck
Youāve modernized downstream systems, but claim intake remains fragmented and manual. That gap delays first-touch, drives up cost, and makes it harder to respond when speed matters most.
Loss notices come in every format, from every channel
Emails, PDFs, ACORDs, call summaries ā all unstructured, all handled by hand.
Claim details are buried in emails and attachments
Handlers spend hours searching for loss dates, causes, and TIV instead of moving the claim forward.
Assignment rules are inconsistent and hard to scale
Routing depends on individual judgment, not shared rules or real-time data.
Manual triage delays response and inflates LAE
Every delay drives up cycle time, frustrates claimants, and increases cost.
From chaos to clarity:
How Indico automates claimsĀ
Indico automates claims operations by transforming disjointed, unstructured loss notices into clean, system-ready work. The platform ingests claims across channels, extracts and enriches key details, and routes complete work to the right teams and systems before claims teams ever touch it.
Ingest
Handle every FNOL format ā automatically.
Indico connects to claims inboxes, portals, and file feeds. It unpacks PDFs, ACORDs, photos, emails, and more the moment they arrive.
Enrich
Extract and enrich the fields that matter.
Our enrichment agents identify and structure key fields like insured name, date of loss, TIV, location, cause of loss, and coverage indicators.
Orchestrate
Moves claims work where it belongs.
Orchestration Agents route complete, validated work to the right systems and teams, keeping workflows moving without manual coordination.
F500 insurer accelerates FNOL with āØ4x faster and 50% less manual work
See how one carrier cut manual handling dramatically with Indico, ingesting, enriching, and routing claims work from emails, forms, and attachments so cases flow faster.
“Indico is helping us improve the quality and speed of our FNOL process ā but more importantly, itās giving our adjusters better data to make faster, more informed claims decisions.”
Real stories. Real insights.
The Unstructured Unlocked Podcast.
Real conversations with insurance leaders re-thinking how insurance work gets done.
Andrew Holdway of Swiss Re on the operational impact of fixing insurance intake
In this episode of Unstructured Unlocked, Tom Wilde and Parul Kaul-Green are joined by Andrew Holdway, Head of Partnerships at Swiss Re Risk Data Solutions, to explore why insurers still struggle to use data consistently across underwriting and portfolio management.
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In this episode of Unstructured Unlocked, Tom Wilde and Parul Kaul-Green are joined by Andrew Holdway, Head of Partnerships at Swiss Re Risk Data Solutions, to explore why insurers still struggle to use data consistently across underwriting and portfolio management.
Listen nowWhy insurance tech implementations fail, and how to get them right with Tami Pantzke
In this replay episode of Unstructured Unlocked, we revisit a practical, operations-first conversation with Tami Pantzke, a reinsurance executive with more than 30 years of experience guiding technology change inside large insurance organizations.
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In this replay episode of Unstructured Unlocked, we revisit a practical, operations-first conversation with Tami Pantzke, a reinsurance executive with more than 30 years of experience guiding technology change inside large insurance organizations.
Listen now
