Customer Story
Allstate partners with Indico Data to modernize intake and reduce underwriting review time from 7 days to under 15 minutes
Faster Review Cycle
Company
Profile
Allstate, one of the largest personal and commercial insurance carriers in the United States, modernized how underwriting and renewal documents enter and move through its operations to improve speed, consistency, and efficiency. The carrier managed high volumes of unstructured documents that required manual review and validation, creating delays and operational bottlenecks. After determining that an internal automation effort could not meet production requirements, Allstate partnered with Indico Data and implemented Indicoās Intake & Orchestration Platform to standardize document intake, automate validation, and deliver clean, system ready data into downstream systems. By transforming intake into a scalable operational capability, Allstate reduced document review time from seven days to under 15 minutes while improving accuracy and customer experience.
Problem
Manual document review slowed underwriting workflows and created inconsistent outcomes
Allstate relied on manual processes to review and interpret underwriting and renewal documents such as letters of experience, insurance cards, and policy declarations. Operations teams manually extracted and validated information, creating delays and increasing the risk of errors and inconsistent decisions. These inefficiencies slowed turnaround times, reduced productivity, and negatively impacted customer experience. Allstate needed a scalable solution to standardize intake, reduce manual effort, and ensure accurate, reliable data entered underwriting workflows quickly.
Solution
Implementing an intake and orchestration platform built for insurance operations
Allstate selected Indico Data to serve as the intake and orchestration layer across underwriting and renewal workflows. Indicoās platform was configured to automatically ingest documents, classify document types, extract and validate key information, and deliver structured, system ready outputs into downstream systems. Built in validation and integration capabilities ensured accurate and consistent results while allowing most documents to process without manual review. This enabled Allstate to modernize intake quickly while maintaining operational control and scalability.
Results
Reduced document review time from seven days to under 15 minutes and improved operational efficiency
With Indico in production, Allstate significantly accelerated underwriting and renewal processing while improving accuracy and consistency. Document review time decreased from seven days to under 15 minutes, enabling faster turnaround and improved customer satisfaction. Manual effort was reduced, allowing teams to focus on higher value work while increasing throughput. With Indico as its intake and orchestration layer, Allstate established a scalable foundation to support continued automation and operational efficiency across its business.
