Keep mid-term adjustments in motion
Indico automates intake and routing to increase throughput, reduce manual effort, and drive measurable efficiency across servicing operations.
Manual servicing
isnāt keeping up
Core systems are fast. Intake still isnāt. Teams open emails, scan PDFs, and rekey requests, slowing turnaround and risking retention.
Requests arrive unstructured
Endorsements, cancellations, and COI requests hit shared inboxes as emails, PDFs, forms, or phone transcripts.
Key details
are buried
Teams spend time digging through requests to find coverage changes, effective dates, or certificate holder info.
No consistent routing or prioritization
Routing depends on who sees it first ā not business rules or urgency.
Delays frustrate agents and brokers
Slow response times put pressure on retention, especially for high-value accounts.Ā
Faster answers, fewer handoffs
ā from day one Ā
Indico automates mid-term adjustments across channels. We extract the request type, enrich it with critical data, and route it based on urgency, complexity, or line of business.
Ingest
Handle emails, PDFs, forms, and portals.
Indico connects to shared inboxes and queues, unpacks attachments, and identifies request type the moment it arrives.
Enrich
Validate and enrich policy and request data.
Pulls fields like policy number, effective date, request type, named insured, and instructions – reducing rekeying and errors.
Orchestrate
Route with confidence and context.
Each request is prioritized and routed to the right handler, with traceability and confidence scores included.
Real stories. Real insights.
The Unstructured Unlocked Podcast.
Real conversations with insurance leaders re-thinking how insurance work gets done.
Andrew Holdway of Swiss Re on the operational impact of fixing insurance intake
In this episode of Unstructured Unlocked, Tom Wilde and Parul Kaul-Green are joined by Andrew Holdway, Head of Partnerships at Swiss Re Risk Data Solutions, to explore why insurers still struggle to use data consistently across underwriting and portfolio management.
Listen now
In this episode of Unstructured Unlocked, Tom Wilde and Parul Kaul-Green are joined by Andrew Holdway, Head of Partnerships at Swiss Re Risk Data Solutions, to explore why insurers still struggle to use data consistently across underwriting and portfolio management.
Listen nowWhy insurance tech implementations fail, and how to get them right with Tami Pantzke
In this replay episode of Unstructured Unlocked, we revisit a practical, operations-first conversation with Tami Pantzke, a reinsurance executive with more than 30 years of experience guiding technology change inside large insurance organizations.
Listen now
In this replay episode of Unstructured Unlocked, we revisit a practical, operations-first conversation with Tami Pantzke, a reinsurance executive with more than 30 years of experience guiding technology change inside large insurance organizations.
Listen now
