Automate mid-term adjustments from
request to completion
Indico ingests servicing requests, extracts and validates required information, applies carrier-defined rules, and advances eligible policy changes through configured workflows—with human review when judgment or exceptions require it.
Why manual policy servicing
slows response
Servicing teams are expected to respond quickly while managing high volumes of policy change requests across emails, documents, and attachments. But too much time is still spent interpreting requests, finding information, and determining what needs to happen next.
Too much time goes to understanding each request
Emails, PDFs, forms, and supporting documents force teams to manually identify the request, extract the required details, and determine what information is missing before work can move forward.
Slow response creates friction for brokers and customers
When policy changes take too long, brokers and customers are left waiting. Manual review and processing delays simple requests that should be completed quickly.
Manual handoffs
slow policy
changes down
Review, validation, routing, exception handling, and system updates create delays at every step—slowing completion even when the request is straightforward.
Manual work
limits servicing
capacity
When teams spend their time reviewing and routing routine requests, there’s less capacity to handle higher-value work and respond quickly as servicing volumes increase.
From request to completion in one connected flow.
Indico orchestrates everything between a policy change request arriving and the completed work moving into the appropriate downstream system. Servicing teams stay in control of the decisions that require judgment. Everything around those decisions moves automatically.
Get submissions in good order
Bring the complete risk together.
Indico ingests emails, documents, spreadsheets, loss runs, SOVs, and supplemental information, then extracts, enriches, validates, and organizes the data into one complete submission record.
Select the right risks
Know what deserves attention first.
Indico evaluates submissions against carrier-defined appetite, underwriting rules, business priorities, and enriched risk data—prioritizing the opportunities that best fit the portfolio and showing the rationale behind each result.
Price, quote, and write back
Carry the right opportunities through quote.
Indico brings in carrier pricing and rating logic, assembles the information required to price the risk, automates quote generation, and pushes the quote and full submission record into the policy system.
Real stories. Real insights.
The Unstructured Unlocked Podcast.
Conversations with insurance leaders on underwriting, AI, transformation, and what it takes to turn new technology into real business impact.
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