Markel modernizes underwriting intake to drive $30M in new quarterly premiums

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$30M

net increase in underwriting premiums per quarter

Company
Profile

Markel, a Fortune 500 specialty insurance company with more than 5,000 employees worldwide, modernized how underwriting submissions enter and move through its operations to increase efficiency and support premium growth. As submission volumes increased, Markel relied on manual intake processes that required extensive review of emails, loss runs, spreadsheets, and attachments, creating operational bottlenecks and limiting underwriting capacity. To address these challenges, Markel partnered with Indico Data and implemented Indico’s Intake & Orchestration Platform to standardize submission intake, reduce manual effort, and deliver clean, system ready data to underwriting teams. By transforming intake into a scalable operational capability, Markel increased throughput, improved underwriting efficiency, and now generates an additional $30 million in underwriting premiums per quarter.

Problem

Manual intake workflows limited underwriting speed, capacity, and growth

Markel’s underwriting teams relied on manual processes to review and interpret highly unstructured submissions arriving across multiple channels and formats. Critical information was scattered across emails, attachments, and supporting documents, requiring significant effort to locate, interpret, and enter into downstream systems. The company’s global operations introduced additional complexity with variations in formats, languages, and regional requirements. As submission volumes grew, intake became a bottleneck that slowed response times, increased operational costs, and limited the organization’s ability to pursue new premium opportunities. Markel needed a scalable platform that could standardize intake, reduce manual effort, and ensure underwriters received complete, reliable data quickly.

Solution

Standardizing submission intake with an insurance specific orchestration platform

Markel selected Indico Data to serve as the intake and orchestration layer for underwriting submissions. Indico’s Intake & Orchestration Platform was configured to ingest unstructured submissions, extract and validate key data, and deliver structured, system ready outputs directly into underwriting workflows. The platform integrated with Markel’s existing underwriting systems and adapted to its processes, enabling rapid deployment without disrupting operations. With built in validation, human review, and continuous improvement capabilities, Indico ensured accuracy, transparency, and scalability across regions and lines of business. This enabled Markel to modernize intake while maintaining full operational control and governance.

Results

Increased underwriting capacity and unlocked $30 million in new quarterly premiums

With Indico in production, Markel transformed intake into a scalable foundation for underwriting growth. Manual effort decreased significantly while processing speed and throughput increased, enabling the organization to process up to 1,200 submissions per day without adding headcount. By delivering clean, complete, system ready data to underwriters, Markel accelerated submission review, improved risk evaluation, and responded to brokers faster. This increase in operational capacity directly contributed to $30 million in additional underwriting premiums per quarter. With Indico as its intake and orchestration layer, Markel strengthened underwriting performance and positioned the business for continued, scalable growth.