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             PEAK Matrix® 2022  
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2022 Gartner® Report:

How Insurers Are Using AI to Generate Business Impact

Investment in artificial intelligence has been growing at steady rate among insurers. Many property and casualty (P&C) and life carriers have been leveraging AI and machine learning to drive internal efficiencies, improve customer experience, and improve risk management.

According to the 2022 Gartner CIO and Technology Executive Survey, “Approximately 35% of insurers had deployed AI, and an additional 16% were planning to invest in AI in the next 12 months. However, COVID-19-related and other economic uncertainties have forced insurers to ensure AI implementations generate quantifiable business impact.

Download the Gartner report to learn key findings, use cases, and recommendations on how insurers are using AI to generate business impact. 

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herin with permission. All rights reserved.

Gartner, “How Insurers Are Using AI to Generate Business Impact”, Kimberly Harris-Ferrante. 22 August 2022.

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