Every loss notice. Instantly routed. Fully traceable.
Claims teams are overwhelmed by disjointed submissions. Indico turns fragmented intake data into fast, confident triage decisions, so you can route the right claims faster and resolve more cases, with less manual work.
Why FNOL is still
a bottleneck
You’ve modernized downstream systems, but claim intake remains fragmented and manual. That gap delays first-touch, drives up cost, and makes it harder to respond when speed matters most.
Loss notices come in every format, from every channel
Emails, PDFs, ACORDs, call summaries — all unstructured, all handled by hand.
Claim details are buried in emails and attachments
Handlers spend hours searching for loss dates, causes, and TIV instead of moving the claim forward.
Assignment rules are inconsistent and hard to scale
Routing depends on individual judgment, not shared rules or real-time data.
Manual triage delays response and inflates LAE
Every delay drives up cycle time, frustrates claimants, and increases cost.
Deliver decision-ready
claims data instantlyÂ
Indico turns unstructured loss notices into decision-ready data, complete with routing, urgency scoring, and full traceability. No format restrictions. No manual review.
Ingest
Handle every FNOL format — automatically.
Indico connects to claims inboxes, portals, and file feeds. It unpacks PDFs, ACORDs, photos, emails, and more the moment they arrive.
Enrich
Extract and enrich the fields that matter.
Our enrichment agents identify and structure key fields like insured name, date of loss, TIV, location, cause of loss, and coverage indicators.
Decide
Route with confidence and speed.
Submissions are scored, prioritized, and routed based on urgency, line of business, and assignment logic, with full transparency into every decision.
F500 insurer accelerates FNOL with 
4x faster triage and 50% less manual work
Facing rising claim volumes and limited staff capacity, this global insurer turned to Indico to streamline first notice of loss. By automating intake from emails, forms, and attachments, they cut triage time in half, reduced human touchpoints, and gained full visibility into every loss file — all within 90 days.
“Indico is helping us improve the quality and speed of our FNOL process — but more importantly, it’s giving our adjusters better data to make faster, more informed claims decisions.”
Real stories, real insights
The Unstructured Unlocked podcast
Real conversations with insurance leaders rethinking how decisions get made — from intake to insight.
Terry Buechner (AWS) on the hidden headwinds of insurance modernization
In this episode of Unstructured Unlocked, Terry Buechner, Principal Insurance Specialist at AWS, joins to unpack the challenges and momentum behind mainframe and core system modernization in insurance. He shares why modernization is accelerating—driven by demographic shifts, ta…
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In this episode of Unstructured Unlocked, Terry Buechner, Principal Insurance Specialist at AWS, joins to unpack the challenges and momentum behind mainframe and core system modernization in insurance. He shares why modernization is accelerating—driven by demographic shifts, ta…
Listen nowThe Decision Economy and the Power of Better Data with Peter Mansfield, Partner at Reynolds Porter Chamberlain
The insurance industry is evolving into what experts now call the “decision economy.” Every success hinges on the quality of decisions made—from underwriting risks to processing claims. During a recent episode of Insurance Covered, Tom Wilde, CEO of Indico Data, spoke about…
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The insurance industry is evolving into what experts now call the “decision economy.” Every success hinges on the quality of decisions made—from underwriting risks to processing claims. During a recent episode of Insurance Covered, Tom Wilde, CEO of Indico Data, spoke about…
Listen now
