Cognizant partners with Indico Data to modernize intake and reduce processing costs by 40%

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40%

Reduction in processing costs

Company
Profile

Cognizant, a global leader in IT services and consulting, partnered with Indico Data to help a major U.S. real estate data provider modernize how unstructured mortgage title and deed documents entered the enterprise. Processing more than 350 million pages annually across over 3,300 counties, the organization relied heavily on large offshore teams performing manual data entry, creating significant operational costs, processing delays, and scalability limitations. To modernize intake and reduce dependence on manual workflows, Cognizant implemented Indico’s Intake & Orchestration Platform, transforming highly variable unstructured documents into clean, system-ready data at enterprise scale. The solution standardized how work entered downstream systems, accelerated turnaround times, and delivered a 40% annual reduction in processing costs while maintaining strict accuracy and governance requirements.

Problem

Extreme variability and manual effort across millions of unstructured documents

The organization faced a massive intake challenge driven by the complexity and variability of mortgage title and deed documents published by thousands of municipalities, each using unique formats, layouts, and field placements. With more than 15,000 possible document permutations and over 100 data fields requiring extraction per document, traditional template-based automation tools proved impractical. As a result, the organization relied on large teams of manual processors to review, interpret, and enter data by hand, creating significant operational drag, rising labor costs, and long processing cycles. To compete effectively, they needed a scalable platform that could standardize intake, reduce manual effort, and reliably transform unstructured documents into accurate, structured data without sacrificing control or accuracy.

Solution

Modernizing intake with an enterprise-scale orchestration platform

After evaluating multiple automation approaches, Cognizant selected Indico Data for its ability to ingest and standardize highly unstructured documents without relying on brittle templates or rigid rules. Indico’s Intake & Orchestration Platform enabled process experts to configure extraction, validation, and workflows directly, reducing reliance on scarce technical resources and accelerating deployment. The platform rapidly demonstrated its ability to extract more than 100 fields per document with over 90% accuracy across diverse document types and counties. Indico’s built-in validation, human review, and continuous learning capabilities ensured governance and accuracy while improving performance over time. With its scalable, flexible architecture, Indico provided a durable foundation capable of processing tens of millions of pages per month while seamlessly integrating into the organization’s existing operational environment.

Results

40% cost reduction and scalable processing across massive document volumes

With Indico in production, Cognizant and its client transformed intake from a labor-intensive bottleneck into a scalable operational capability. Manual processing effort decreased significantly, enabling a 40% annual reduction in processing costs while improving turnaround times and operational efficiency. The platform now processes up to 29 million pages per month at peak volume, automatically scaling to meet demand while delivering clean, validated data downstream. By standardizing how unstructured work enters and moves through the enterprise, the organization improved throughput, reduced reliance on manual labor, and created a reusable intake foundation that can support additional workflows and use cases. With Indico as its intake and orchestration layer, the organization is positioned to scale efficiently, operate more competitively, and unlock long-term operational leverage across its business.