Keep insurance work in motion

Commercial insurers have spent the last decade modernizing core systems, moving to the cloud, building data lakes, launching digital portals, and piloting generative AI. Yet more than 90% of inbound work still arrives as inconsistent, incomplete, unstructured submissions, claims packets, emails, spreadsheets, and loss runs.

That upstream breakdown forces people to act as the integration layer—reconciling submissions, re-keying data, and manually triaging inboxes. The result is constrained throughput, brittle automation, and AI initiatives starved of clean inputs.

The real bottleneck is the “front door” of insurance: how unstructured work enters the enterprise before it reaches workflows or core systems. Indico, an insurance-native Intake & Orchestration Platform, rebuilds that front door—ingesting, enriching, validating, routing, and orchestrating work before it hits downstream systems. By modernizing how work enters and moves, Indico unlocks the scale, accuracy, and capacity carriers expected from their transformation investments.