Chief among the areas that are ripe for automated claims processing is the corporate email in-box. It’s common for insurance companies to have a single email address to which clients send claims information. Some use the same address for general information requests, including quotes on new business. Or, customers mistakenly use a generic address to submit a claim.
Many of these emails contain not only potentially complex requests, but attachments, such as ACORD forms, photos showing home or vehicle damage and the like. An intelligent document processing platform can essentially read and triage each email, determining where each should be routed.
The platform can also extract and read attachments, often dealing with them on its own. The Indico Unstructured Data Platform, for example, includes a large library of ACORD forms, often resulting in straight-through processing of the forms. In general, the Indico Data platform can ensure each email is entered to the correct workflow for efficient, automated processing.
Watch Christopher M. Wells, Ph. D., Indico VP of Research and Development, and Munish Arora, Associate Director of Advanced Analytics, Sun Life, in episode 2 of Unstructured Unlocked.