Insurance process automation Insurance Underwriting Claims teams need immediate clarity at FNOL, not more manual review May 5, 2026 / May 5, 2026 by jeremystinson First notice of loss is where claims workflows either gain momentum or fall behind. Most teams still rely on manual intake, piecing together details from emails, attachments, and inconsistent documentation before any real decisioning can begin. That delay creates back-and-forth, introduces risk, and pulls adjusters away from higher-value work. Agentic AI changes that dynamic by […] Read more »
Insurance process automation Insurance Underwriting The real reason AI initiatives stall in insurance operation April 27, 2026 / April 27, 2026 by jeremystinson CIOs are investing in AI, but results continue to stall CIOs are under pressure to turn AI into measurable business impact, not just experimentation. Over the past decade, carriers have invested heavily in policy systems, data platforms, and automation tools, yet operational metrics like cycle time, cost, and throughput remain largely unchanged. The issue is […] Read more »
Insurance process automation Insurance Underwriting Faster human review for underwriting and claims operations April 21, 2026 / April 21, 2026 by William Weaver Insurance operations don’t break on extraction, they break on what happens next. Even the best AI outputs require human validation, and when that review process is slow, opaque, or disconnected from the source data, it creates friction that ripples across underwriting and claims. Indico’s approach to Agentic AI is built around this reality. Instead of […] Read more »
Insurance process automation Insurance Underwriting Why insurance operations must be rebuilt for AI, featuring insights from industry leaders from Zurich, Gallagher, HDI, and Indico CEO Tom Wilde April 16, 2026 / April 22, 2026 by jeremystinson The COO compass: why AI is forcing operations to rewire now At Insurtech Insights (ITI), a panel of global insurance leaders came together to answer a pressing question: how do COOs unify people, processes, and platforms in a world where AI is reshaping operations in real time? The session, “The COO Compass: Unifying People, Processes […] Read more »
Insurance process automation Insurance Underwriting From messy tables to decision-ready data in seconds April 7, 2026 / April 7, 2026 by jeremystinson For most insurance teams, table-heavy documents are where productivity breaks down. Schedules of values stretch across hundreds of rows. Loss runs arrive in inconsistent formats. Key data is buried in scanned PDFs or fragmented spreadsheets. Before any underwriting or claims decision can happen, someone has to reconstruct that data manually. That work is slow, error-prone, […] Read more »
Insurance process automation Insurance Underwriting Why CIOs are moving beyond document processing to fix how work actually flows March 26, 2026 / March 26, 2026 by jeremystinson For years, CIOs have invested in document processing tools to digitize insurance operations. OCR improved. IDP platforms promised better extraction. More recently, GenAI has been layered on top. And yet, cycle times remain slow, data is still inconsistent, and manual work continues to dominate operations. The reason is structural. Document processing solves for extracting information, […] Read more »
Insurance process automation Insurance Underwriting The front door of claims is overloaded before the work even begins March 21, 2026 / March 24, 2026 by jeremystinson When a First Notice of Loss arrives, it rarely shows up as a clean, structured record. Claims teams receive emails, handwritten forms, photos, police reports, adjuster notes, and long loss descriptions scattered across multiple attachments and formats. Before any evaluation can begin, someone has to piece together what happened, who is involved, and what documentation […] Read more »
Insurance process automation Insurance Underwriting Andrew Holdway explains how modernizing underwriting starts with fixing how data enters the enterprise March 12, 2026 / March 12, 2026 by jeremystinson In our latest episode of Unstructured Unlocked, Andrew Holdway, Head of Partnerships at Swiss Re Risk Data Solutions, joins us to unpack a persistent challenge in insurance: carriers have more data than ever, yet underwriting decisions are still slowed by inconsistency and fragmentation. Andrew’s perspective is clear. The issue isn’t access to data. It’s how, […] Read more »
Insurance process automation Insurance Underwriting How to reduce underwriting and claims cycle time March 10, 2026 / March 10, 2026 by jeremystinson Shorten underwriting and claims cycle times by eliminating manual intake Cycle time improvement has been a top priority for underwriting and claims leaders for more than a decade. Carriers have invested heavily in workbenches, policy administration systems, claims cores, workflow tools, analytics platforms, and most recently GenAI. Yet quote turnaround times and claims cycle times […] Read more »
Insurance data decisioning Insurance process automation Insurance Underwriting Tom Wilde and Arslan Hannani talk rebuilding insurance’s front door at ITC London February 24, 2026 / February 24, 2026 by William Weaver At a recent ITC London session, Tom Wilde, CEO of Indico Data, joined Arslan Hannani, Chief Innovation Officer at Aviva, for a candid discussion about the state of insurance modernization. The conversation did not focus on the latest AI hype cycle. It focused on something more fundamental: why so many modernization efforts have failed to […] Read more »
