Insurance data decisioning Insurance process automation Insurance Underwriting Tom Wilde and Arslan Hannani talk rebuilding insurance’s front door at ITC London February 24, 2026 / February 24, 2026 by William Weaver At a recent ITC London session, Tom Wilde, CEO of Indico Data, joined Arslan Hannani, Chief Innovation Officer at Aviva, for a candid discussion about the state of insurance modernization. The conversation did not focus on the latest AI hype cycle. It focused on something more fundamental: why so many modernization efforts have failed to […] Read more »
Insurance data decisioning Insurance process automation Insurance Underwriting Why fixing FNOL starts with image intake, and ends with faster claims February 16, 2026 / February 16, 2026 by thalia At first notice of loss, claims teams receive more than just forms and written statements. Photos are uploaded alongside the submission, showing property damage, vehicle impacts, injuries, and medical documentation. These images often contain critical context, but they arrive unstructured and require manual review. Every image must be opened, interpreted, and mentally summarized by a […] Read more »
Insurance data decisioning Insurance process automation Insurance Underwriting How to adopt new insurance technology without breaking operations February 12, 2026 / February 12, 2026 by thalia Insurance organizations are under constant pressure to modernize. New tools promise efficiency, better decisions, and faster turnaround times. But for many carriers and brokers, technology initiatives still fail to deliver meaningful impact. Adoption stalls. Workarounds persist. Teams revert to legacy processes. In this replay episode of Unstructured Unlocked, Tami Pantzke shares a grounded, experience-driven view […] Read more »
Insurance data decisioning Insurance process automation Insurance Underwriting Laura Drabik explains what smarter use of AI looks like in commercial insurance operations February 2, 2026 / February 2, 2026 by thalia Commercial lines underwriting is performing well by historical standards. But strong results can hide structural issues. Submission volumes keep rising. Data arrives fragmented and unstructured. Underwriters are stretched thin. In this episode revisit of Unstructured Unlocked, Laura Drabik of Guidewire joined Tom Wilde to discuss why underwriting performance increasingly depends on how work enters the […] Read more »
Insurance data decisioning Insurance process automation Insurance Underwriting Incomplete submissions slow underwriting before evaluation even begins January 21, 2026 / January 21, 2026 by thalia A missing company description. An unclear business model. No context on operations. Each gap forces underwriters into manual web searches, tab switching, and copy-paste work just to make a submission usable. This is exactly the kind of upstream friction Indico is designed to remove. Indico Data’s web Research Agent helps underwriters find, populate, and validate […] Read more »
Insurance data decisioning Insurance process automation Insurance Underwriting Getting insurance teams live faster requires more than generic AI January 15, 2026 / January 15, 2026 by thalia Insurance teams do not have time to build automation from scratch. Underwriting and claims ops are under pressure to move faster, handle more volume, and reduce manual work without introducing risk. That is where Agentic AI, applied the right way, makes a practical difference. The Indico Agent Gallery is designed to help teams get up […] Read more »
Insurance data decisioning Insurance process automation Insurance Underwriting FNOL process automation is the next opportunity for underwriting ops December 15, 2025 by thalia First notice of loss (FNOL) has long been seen as a claims-side challenge. But for underwriting operations, it’s increasingly clear: how we handle FNOL data has a direct impact on risk insights, exposure visibility, and renewal readiness. The problem? FNOL intake is still dominated by PDFs, emails, handwritten forms, and other unstructured data. Valuable signals […] Read more »
Insurance data decisioning Insurance process automation Insurance Underwriting Why auditability in underwriting operations can’t be an afterthought December 12, 2025 / December 15, 2025 by thalia In commercial insurance, underwriting decisions carry weight. They determine risk appetite, shape portfolio mix, and directly impact loss ratios. But what happens when those decisions are called into question — by leadership, by regulators, or even by the underwriters themselves? Without an audit trail, you’re left with guesswork. Auditability is no longer just a compliance […] Read more »
Insurance data decisioning Insurance process automation Insurance Underwriting Fragmented submission emails are killing underwriter productivity November 25, 2025 / November 25, 2025 by thalia Submissions rarely arrive in one neat package. More often, they trickle in through a series of emails over hours or even days. A missing ACORD form here. A supplemental schedule there. The result is a fractured process where critical submission data gets buried in inboxes, duplicate records are created, and teams spend hours hunting for […] Read more »
Insurance data decisioning Insurance process automation Insurance Underwriting Generative AI is changing how underwriting teams work November 21, 2025 / November 21, 2025 by thalia If you lead underwriting operations, you’ve heard the AI promises. Faster quotes. Smarter risk selection. Fewer manual tasks. But most vendors skip the details that matter. What can it actually do? Where does it fit in the workflow? And how do you make it work in a high-volume, document-driven underwriting process? Here’s the reality. Generative […] Read more »
